These are some of our Frequently Asked Questions. If you can not find the answer to your question, please email it to customerservice@familychristianshop.com . It is important to us that any and all questions you may have about our website are answered. Taking care of our customer's is our top priority. Thank you for allowing us to be of service to you.
Contact Us By Email or Phone
customerservice@familychristianshop.com
Our office hours are Monday through Saturday, 8:00 a.m. to 4:00 p.m.
Contact Us By Fax
(318-603-2744)
Contact Us By Mail
KMWA & COMPANY, LLC.
6850 Klug Pines Road #20
Shreveport, LA 71129
Is your site secure?
Encryption and secure Ordering:
Shopping online is safe, easy and secure.
Our site offers secure ordering for any customer whose internet browser suports it. which includes all Netscape and Internet Explorer browsers above version 1.0. Our order process uses an SSL, or Secured Socket Layer which protects your credit card and order information while it travels across the Internet to us. This means that your Internet browser and our Internest server communicate via a secure SSL connection. Your credit card remains encrypted the entire time.
How do your know your browser is in Secure Mode?
Any browser in secure mode will display a site address beginning "https://" rather than the standard "http://". When you see the "s," you know your browser is in secure mode.
In addition, most browsers indicate SSL encryption by displaying a specific icon. In Microsoft's Internet Explorer, you'll see a padlock symbol in the lower left corner of your browser window: it is open in standard mode and closed in secure mode.
We are certified as a VeriSign Secure Site. When you are ordering and in the payment process, you are able to click on the VeriSign Logo and our server's SSL certificate will appear for confirmation.
What are your payment methods?
I'm PayPal Verified We prefer Pay Pal, but also accept Visa, Mastercard, Discover, American Express, Echecks, Bank Transfers, PayPal Balances, Phone orders, Email orders, Fax orders, and Mail in orders. Orders paid by check will not ship until after the check has cleared the bank. To order with a check or money order please add your selected items to your shopping cart, print the page and mail with payment to:
KMWA & COMPANY, LLC
6850 Klug Pines Road #20
Shreveport, LA 71129
You do not need a Pay Pal account to purchase from us, just follow the step by step instructions at the checkout. Your Shipping charges will be added through the checkout process, please refer to our shipping charges. Remember, you may also order by phone, email, fax, or send your order to our address. If you are mailing an order to us, please be sure to add the proper shipping charges to your total before mailing your check. This will insure proper payment and keep your order from being delayed. Please include your contact information with your payment, so we are able to contact you if there is any problem with your order and/or delivery. Please see our contact us page.
What is your privacy policy?
Privacy Policy
We take your right to privacy seriously, so we do everything possible to protect any information provided to us online. If you have questions that are not dealt with on this page please feel free to contact us.
Collection of Data:
We use the information you provide online to improve the content of our web site so you, (the customer), are provided with the best experience possible at familychristianshop.com. We may also use this information to notify our customers about special offers, updates, or marketing purposes. Where possible, our web server automatically recognizes the domain name of the customers who visit our site. Apart from this domain name we collect the e-mail addresses and any other information that a customer volunteers (such as site registration and/or survey information).
E-Mail Addresses:
From time to time you may receive e-mail notifications about special offers, new products, or services. If you would prefer not to receive these e-mails please let us know by sending an e-mail to us with the word un-subscribe included in the subject field.
Postal Addresses:
If you supply us with you postal address online, you may receive periodic mailings from us with information about special offers, new products, or services. You may also receive mail from other respectable companies or organizations. If you do not want us to share your address with other companies or organizations, please let us know by sending us an e-mail and we will remove your address from any list we may share with other organizations.
Telephone Numbers:
Persons who supply their telephone numbers to us online may receive telephone contact from us with information regarding orders they have placed online. You may also receive telephone calls from other reputable companies. If you do not want us to share your telephone number please e-mail your correct contact number to us and it will be removed from any list we might share with other organizations.
Policies for Individuals 18 years and under:
We encourage parents to spend time with their children online. No information should be submitted to this site by individuals 18 years old or younger without their parent’s or guardian’s consent.
Changes to this Policy:
We may make changes to the content, design, and policies of our web site at any time. It is your responsibility to review these policies periodically to ensure you are aware of any changes that may be made. Your continued use of our site following any changes to these policies will be conclusively deemed acceptance of any changes
What are your shipping rates?
Standard Flat Rate Shipping
| Order Amount |
Shipping Cost |
| |
|
| $ .01 to $ 20.00 |
$ 9.75 |
| |
|
| $ 20.01 to $ 50.00 |
$ 12.95 |
| |
|
| $ 50.01 to $ 100.00 |
$ 18.75
|
| |
|
| $ 100.01 to $ 200.00 |
$ 27.50 |
| |
|
| $ 200.01 and up |
$ 35.00 |
| |
|
What if my product(s) is not in stock?
If your Product is out of stock we will automatically place it on back order for you or you can replace it with an item of equal value.
How long will it take to get my product(s)?
Your order starts processing as soon as it is received and your payment is confirmed. Most orders are delivered within 1-2 weeks. We ask that you please allow 2-6 weeks for the shipping.
What if my product(s) is damaged when I receive it?
Returns:
If you have received damaged, defective or incorrectly shipped merchandise, please notify us and we will replace or refund your order right away.
All other returns must be returned within 30 days of delivery date, include your packing slip and /or order number, and items such as CDs, DVDs, videos, and games must be UNOPENED.
NOTE: Original and return shipping costs will not be refunded. Non-qualifying items cannot be returned to you.
Where do you ship?
Shipping Limits. We ship anywhere in the continental United States. Sorry, we do not ship anywhere else at this time.
